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You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping is available within Canada and the United States.
Missing or damaged shipment: If you do not receive your product or you have received product that has been damaged, please email us at email@example.com and include your order number in the subject line.
Amazon customers are required to send the items back to Amazon to be eligible for a refund. Amazon will evaluate the condition of the returned item. If it is determined that the item is sellable, the product is returned to our inventory. If it is determined that it is unsellable (defective or damaged), Amazon will assess who caused the damage (Amazon or the customer). Then they decide if the customer is eligible for reimbursement.
The returned item is classified as unsellable for the following reasons:
If you need to return your item, please email us at firstname.lastname@example.org for details of the the return shipping address for your area.
Consider using a trackable shipping service or purchasing shipping insurance. We guarantee products only upon arriving at our warehouse.